Frequently Asked Questions

Step-by-step tutorial

Here are the steps to follow to launch a direct mail campaign:

  1. Select your postcard with a direct mail rate.

  2. Click on the "Choose my postal routes" button.

  3. Enter the postal codes (first 3 characters) where you would like your postcard to be distributed, then click "Confirm – (number of units) – (order amount before options)".
    You can choose whether you want your postcard to be delivered to apartments, houses, businesses, and/or farms.

  4. Select your template (if applicable), as well as the property or properties you wish to highlight. Once selected, click on Preview.

  5. You will then be able to edit the text on the postcard and add photos of your property(ies). Be sure to check for spelling errors.
    Click Next Step to preview your product, then click Confirm Template.
    If you'd like to make changes to your product, click on Add comments (top right corner).

  6. Choose your options, then add the product to your cart.

Here are the step-by-step instructions to create a direct mail campaign:

  1. Go to the direct mail section
    From the platform’s homepage, scroll down to Direct Mail > Addressed Mail.

  2. Select your product
    Choose the product you want (e.g., an addressed postcard).

  3. Create or import a contact list

    • If you don’t already have a contact list, click "Add a contact list."

    • Download the provided Excel template to structure your list with the required columns.

    • Fill in your contacts and re-import the completed file.

    • If your list is already ready, you can import it directly.

  4. Confirm the import
    After importing, a confirmation window shows the number of contacts added (e.g., 358). You can close this window afterward.

  5. Check your contacts
    The platform confirms that your contacts have been successfully linked to your mailing project.

Step-by-step tutorial:

  1. Go to "My contacts" by clicking on your first and last name at the top right corner.

  2. Click on "My teammates", then click "Add a teammate".

  3. Fill in your teammate’s profile and click Save.

Our team is available Monday to Friday (excluding public holidays), from 8:00 a.m. to 9:00 p.m.

You can contact us:

  • By phone: 514 700-1963

  • By email: store.publimax@immosquare.com

  • Via Messenger or WhatsApp by clicking the chat bubbles at the bottom left of the Publimax homepage.

Your order will be shipped through Canada Post’s Xpresspost service 7 business days after payment has been processed. You will receive an e-mail confirmation when the order has been shipped.

We accept payments by Visa, Mastercard and American Express.

Your order can not be canceled once payment has been processed. The system allows you to validate your order before finalizing the purchase, please verify all details attentively.

We can create a personalized product template just for you. Design fees may apply and will vary depending on the complexity of the final product.

For more information, contact our sales manager Aurélie by email at aurelie@immosquare.com.

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